We value your decision and thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses. As with any online purchase experience, there are terms and conditions that govern the Refund Policy.
Refund request process:
Cancellation & Refunds: Raise refund request within 7 days of purchase of course.
Money back guarantee is void if the participant has attended more than 4 classes or covered more than 20% of the course. Also, in case a user downloads the study material or e-book for the course the money back guarantee will be void.
If refund request is raised after 7 days but within 30 days of purchasing the course, you will receive 80% of the total fees paid by you. However, no refund will be provided if you raise a request beyond 30 days of purchasing the course.
Introtallent reserves the right to postpone/cancel an event due to insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc) In case Introtallent cancels an event, 100% refund will be paid to the participant/learner.
If a cancellation is done by a participant/learner 7 days prior to the event, 20% of the total paid fee will be deducted and the remaining amount will be refunded to the participant/learner.
If a cancellation is done by a participant/learner within 7 days (or less) of the event, no refunds will be made.
How to initiate refund request?
Write a mail to firstname.lastname@example.org requesting the refund. You must mention participant’s name, email id, mobile number, order number, payment reference number and reason for requesting refund.
Refund of duplicate payment:
Refund of duplicate payment made by the participant/learner will be processed via the same source (original method of payment) in 15 working days post intimation by the customer.
Note: All refunds will be processed within 15 working days after the refund request is approved by Introtallent.